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Service Advisor - Wichita, Kansas, United States

  • Automotive Service Advisor, Automotive, Service Advisor, Service Writer
  • Wichita, Kansas, United States
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job description

Automotive Service Advisor 

If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. 
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

job requirement

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.

Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.
 

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!

Apply By Clicking The "Apply Now" Button 

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Lube Technician - Wichita, Kansas, United States

  • Auto Mechanic, Auto Technician, Express Lane Technician, Lube Technician, Service Technician
  • Wichita, Kansas, United States
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job description

The Lube Technician is expected to:

  • Protect the legal, financial and moral well-being of the dealership;
  • Perform lube, oil, filter and multipoint service for customer vehicles;
  • Be a teacher to support the efforts of other employees to be successful.
  • Seek ways to improve business operations efficiencies and customer service.

    Primary Duties:

    1. Ensure maximum productivity, customer service and cost control.

    • Perform all lube, oil, filter and multi-point inspection processes to ensure proper diagnoses.
    • Assess any supplemental vehicle needs.
    • Perform quality service at all times and notify management of any substandard processes, parts or procedures.
    • Maintain clean vehicles during all servicing and repairs.
    • Achieve customer service satisfaction through prompt and accurate service and communication.
    • Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
    • Perform all job duties requested by management.

    2. Operate with integrity:

    • Demand the highest ethical standards from self and others.
    • Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
    • Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe work environment.
    • Maintain a neat, orderly and safe work environment

job requirement

Job Qualifications:

  • High school diploma or the equivalent recommended but not required.
  • One year experience as a technician's assistant or apprentice.
  • Maintain valid driver's license and MVR within company policy requirements.
  • Local state inspection license preferred

    Physical Requirements:

    • Work performed in shop setting
    • While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
    • Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
    • Required to lift up to a minimum of 100 lbs.
    • Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate objects, tools or controls.
    • Occasionally required to stoop, kneel or crouch.
    • Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
    • Required to operate equipment and move vehicles in a safe manner at all times.

    To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Leadership- the individual demonstrates ethical and followership behaviors which promotes our company standards resulting in a cohesive and effective team.
  • Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
  • Customer Service- the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.
  • Ethics/Integrity- the individual represents the dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
  • Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
  • Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
  • Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

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Service Technician - Wichita, Kansas, United States

  • Auto Mechanic, Auto Technician, Automotive Technician, Automotive, Service Technician
  • Wichita, Kansas, United States
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job description

Automotive Service Technician Up to a $6,000 Signing Bonus for Qualified Service Technicians

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager. 

Responsibilities:
 

Primary Responsibilities:
o Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
o Ensure that common courtesy is shown toward all customers you come into contact with
o While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
o Keep up to date with all technical publications, Service Comm, and Asist terminal operations
o Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
o Address all original customer concerns before moving onto additional sales 
o Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
o Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
o Participate in any Factory, or in-house sponsored training programs offered to you
o Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
o Perform any other duties assigned by the Service Manager, ASM or Group Leader
o Always come to work on time, ready to work, and in a clean uniform

job requirement

Ideal candidates will have:
Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record

Required Education:
High school diploma or equivalent
Must have technical aptitude displayed by ASE certification
Technical or trade school degree preferred

Compensation:
We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

Its Time To Make The Most Important Move Of Your Career!

Apply Now!


We Would Really Like To Hear From You!

more details apply now hide details